Excellent Guidance, Personalized Solutions
Meet Our Client Service Advisors
Karlene Zembrodt, B.S.E.S.S.
Client Services | Sales Tax Specialist
Karlene joined Terry & Associates CPA and serves as the firm’s Sales Tax Specialist within Client Services. She holds a Bachelor of Science in Exercise and Sport Science from the University of Evansville.
Karlene brings a diverse professional background in client services, injury rehabilitation, and animal care. Through these experiences, she developed strong skills in communication, organization, problem-solving, and working with people from a variety of backgrounds. Her ability to learn complex processes, pay close attention to detail, and work directly with clients has made her a valuable part of the firm.
At Terry & Associates CPA, Karlene specializes in sales tax compliance and works closely with clients to help ensure their sales tax obligations are handled accurately and on time. She stays current with sales tax requirements and works to make the process as straightforward as possible for clients. In addition to sales tax, Karlene supports client communication, scheduling, billing, and other administrative functions that help keep the firm running smoothly.
Outside of the office, Karlene enjoys spending time outdoors and has a lifelong love of animals. She also enjoys staying active and spending time with family and friends.
Makenzie Johnson
Client Services | Onboarding Specialist
Makenzie is part of the Client Services team at Terry & Associates CPA, where she serves as the firm’s Onboarding Specialist. She is often one of the first members of the firm clients work with and takes pride in making the onboarding process organized, welcoming, and easy to navigate. Her attention to detail and friendly approach help ensure clients feel confident and well supported as they begin their relationship with the firm.
Makenzie also plays an important role in supporting clients through the early stages of the tax process, helping clients upload and organize their documents and ensuring information is ready for the tax team. Her ability to step in where needed, keep processes moving, and help clients navigate TaxDome makes her an important part of keeping the firm running smoothly during tax season and throughout the year. She also supports communication, scheduling, billing, and other client service functions.
Outside of the office, Makenzie enjoys spending time outdoors, staying active, and making memories with her family and friends. She is also a proud pet lover and enjoys spending time with her fur babies whenever possible.
